Shipping policy
At Threads & Sage, we are committed to delivering your order quickly, safely, and reliably across the United Kingdom.
Shipping Overview
We offer free shipping on all orders within the United Kingdom. Orders are fulfilled through our UK-based logistics network and trusted partners to ensure consistent delivery quality.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday). Orders placed after 11:00 PM (GMT+0) will be processed the next business day. During peak periods, processing times may be slightly extended.
Delivery Time
Estimated delivery time:
- Processing: 1–2 business days
- Delivery: 5–7 business days
- Total delivery time: 6–9 business days
While most orders arrive within this timeframe, delivery may occasionally take longer due to external factors such as high demand or carrier delays.
Shipping Costs
We offer free shipping on all orders. No minimum purchase is required.
Shipping Restrictions
We currently ship within the United Kingdom only. We do not deliver to PO boxes or military addresses (APO/FPO/DPO).
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.
Delivery Issues
If a delivery cannot be completed due to an incorrect address or failed delivery attempts, the package may be returned.
In such cases, we will contact you to arrange redelivery. Additional shipping fees may apply.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at: support@threadsandsage.com
We will resolve the issue as quickly as possible in cooperation with our logistics partners.
Business Information
Threads & Sage is operated by RvB Online FSMB, a registered company in the Netherlands.
Store name: Threads & Sage
Company name: RvB Online FSMB
Company nr.: 81999720
Company Address: Graaf Hendrik III laan 163 B, 4819CE Breda, Netherlands
We work with international logistics partners to fulfill and deliver orders efficiently within the United Kingdom.
Contact
Email: support@threadsandsage.com
Phone number: +44 7537 133882
Customer support hours:
Monday to Friday: 09:00 – 18:00 (GMT+0)
Saturday: 12:00 – 17:00 (GMT+0)
Sunday and public holidays: Closed
We aim to respond within 24 hours.