Refund policy
At Threads & Sage, we want you to be fully satisfied with your purchase. If you are not completely happy, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unworn and unused
- Include original tags and packaging
- Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, please contact us at: support@threadsandsage.com
Once your request is approved, you will receive:
- Detailed return instructions
- The correct return address
- Further guidance to complete your return
Please do not send items back without prior approval, as they may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery.
We will assess the issue and provide an appropriate solution, such as a replacement or refund.
Non-Returnable Items
The following items cannot be returned:
- Personal care goods (for hygiene reasons)
- Custom or personalized items
- Gift cards
If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
If you would like to exchange an item, we recommend placing a new order and returning the original item once your return has been approved.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We strongly recommend using a tracked shipping method, as we cannot be held responsible for lost return shipments.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us.
Business Information
Threads & Sage is operated by RvB Online FSMB, a registered company in the Netherlands.
Store name: Threads & Sage
Company name: RvB Online FSMB
Company nr.: 81999720
Company Address: Graaf Hendrik III laan 163 B, 4819CE Breda, Netherlands
We work with international logistics partners to fulfill and deliver orders efficiently within the United Kingdom.
Contact
Email: support@threadsandsage.com
Phone number: +44 7537 133882
Customer support hours:
Monday to Friday: 09:00 – 18:00 (GMT+0)
Saturday: 12:00 – 17:00 (GMT+0)
Sunday and public holidays: Closed
We aim to respond within 24 hours.